Store Policies

Distinctive Cat Jewelry Store Policies.

Accepted Methods of Payment. We accept Paypal, Visa, Mastercard, American Express and Discover.

Shipping Time. The time needed to ship merchandise is usually 7 to 10 days from order date, because most items are individually made.

Shipping Methods. Merchandise will generally be shipped using U.S. Postal Service and UPS.

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects. If a product appears to have a manufacturer's defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufacturer's defect, you must first receive a Return Authorization Number.

Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds. You must email the refund request to support@kittygems.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.

If you received a different product than initially purchased, the item must be returned with the following:

· All original contents (product, manuals, instructions, etc.).

· Original packaging.

· Original invoice or receipt.

Once you receive a Return Authorization Number from us:

Write the Return Authorization Number clearly on the outside of the package.
Return the item to the address given to you by our return department.
Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S.Postall Service (U.S.P.S.) or with a value of over $100.00 should be insured. We cannot be held liable for returned merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part.

Distinctive Cat Jewelry
c/o Margaret's Studio LLC
835 Longfellow Court
Iowa City, IA 52240
United States of America
Phone: (319) 621-3359
Toll Free: (888) 328-8303

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